Real-time messaging engine
Live chat your users never wait for.
AI answers and human agents in a 5.4 KB widget. Flat pricing from $39 per workspace.
14-day trial · Free Starter tier with 2 seats
<script async src="http://widget.enkachat.localhost/widget.js" data-enkachat-key="YOUR_PUBLIC_KEY"></script>- visitor: Hi, my USDT withdrawal is still pending. Can you check?
- AI · Knowledge base: Found withdrawal #4821. It is in the mempool now and should confirm in about 10 minutes. Track it live on the explorer.
- Notice: Handed to agent · Nadiya is online.
- Nadiya · Human agent: Nadiya here. I pinged the node operator: your payout clears in the next block. I will keep this chat open until it lands.
Live demo
On your site, in your inbox, in the same second.
Visitors chat where they already work. Agents answer from one inbox across website, Telegram, WhatsApp, and VK.
- visitor: Where is my withdrawal #4821?
- AI · Knowledge base: That payout is queued in the mempool, roughly 10 minutes to confirm. Here is the explorer link.
- Handoff: Handed to agent · Nadiya is online. Nadiya · Agent: Nadiya joining now. I have flagged the node team; you will see it land shortly.
Weight race
Kilobytes are the whole product decision.
DebugBear measured the total page weight of 21 live-chat widgets. The lightest competitor landed at 67 KB; the heaviest at about 749 KB. EnkaChat ships a 5.4 KB loader and a lazy 47 KB panel.
Source: DebugBear chat-widget benchmark, 21 widgets
Everything your team needs to help customers
AI answers, every channel your visitors use, and the workflow tools to run support without a per-seat meter.
ai-knowledge-base
AI answers from your knowledge base
Visitors get grounded answers with source citations, and the AI hands off to a human when it should.
100 AI sessions on Growth, 500 on Professional
quick-replies
Quick replies
Message, route, URL, crypto, and prechat quick replies automate the answers your team repeats.
omnichannel
Website, Telegram, WhatsApp, and VK
One inbox for website chat and two-way Telegram, WhatsApp, and VK, with 11 channel types in total.
shifts-and-scheduling
Shift schedules
Fixed weekly, shift-cycle, or flexible shifts with per-office IANA business hours.
self-host
Self-host and data ownership
Run on your own PostgreSQL with owner-controlled keys, or use the managed cloud.
teams-and-roles
Groups and team management
Office groups and tags organize agents by team and location.
performance
A 5.4 KB widget
A 5.4 KB loader and a lazy 47 KB panel keep pages fast, lighter than every widget in the DebugBear benchmark.
Lighter than every widget in the DebugBear benchmark
roles-2fa
Roles and 2FA
Granular roles with TOTP two-factor authentication and recovery codes.
analytics
Analytics
Overview, AI session, and satisfaction analytics to measure deflection.
api-and-webhooks
API and webhooks
A contract-first REST API, WebSockets, SSE, and webhooks for your stack.
crypto-toolkit
Crypto exchange toolkit
Status cards, stepper, explorer links, and webhook ingest for exchange support.
Workflow
The right agent, on the clock.
Coverage around the clock: office groups, per-office IANA hours, shift models, and routing rules your team actually runs.
- visitor: I need to reopen a futures margin ticket from last week.
- AI · Knowledge base: Found ticket 4821, resolved by Ivan on Thursday. Margin disputes route to the futures desk, so I am passing this with the full thread attached.
- Notice: Tagged futures-desk · least-loaded agent.
- Ivan · Futures desk: Thread is open on my side. I am re-running the liquidation snapshot and will post the numbers here before end of shift.
- 01
Office groups. Organize agents into office groups with per-office IANA business hours.
- 02
Shift models. Fixed weekly, shift-cycle, or flexible shifts, whichever your team runs.
- 03
Auto-assignment. Route by tag first, then to the least-loaded agent.
- 04
After-hours routing. Route messages outside business hours to the right queue or team.
Crypto exchange toolkit
Support that speaks blockchain.
Transaction status, verification flows, and on-chain answers, all inside the chat without leaving the conversation.
Status cards
Live transaction status cards keep users informed without leaving the chat.
Stepper
Multi-step flows guide users through deposits, withdrawals, and verification.
Explorer links
One-tap links to block explorers for on-chain verification.
Webhook ingest
Push exchange events into chat with webhook ingest for real-time updates.
Quick-reply actions
crypto and prechat quick-reply actions automate common exchange requests.
- visitor: The deposit for order ORD-1042 still shows under review. What is blocking it?
- AI · Knowledge base: ORD-1042 cleared its network confirmations and is held at tier-2 KYC. The proof of address needs a re-scan; the status card shows the exact step.
- Handoff: Routed to compliance · Dana is online. Dana · Compliance: Re-scanning it now. When the document matches, the hold lifts on its own and your USDT credits within minutes.
Performance
A 5.4 KB loader and a lazy 47 KB panel, lighter than every widget in the DebugBear benchmark.
Every kilobyte counts on trading pages. DebugBear measured the total page weight of 21 chat widgets, and our combined total stays lighter than every widget in the benchmark.
5.4 KB loader · 47 KB panel
Our widget
5.4 KB
Loader, gzipped
The widget loader ships at 5.4 KB gzipped, so your page stays fast.
47 KB
Lazy panel, gzipped
The chat panel loads on demand and stays at 47 KB gzipped.
DebugBear benchmark
- Widgets benchmarked
- DebugBear measured the total page weight of 21 chat widgets.
- Lightest measured total
- The lightest competitor total was 67 KB (LiveAgent, MyLiveChat, Zoho Desk).
- Heaviest measured total
- The heaviest competitor total was about 749 KB (Tawk.to).
21
67 KB
~749 KB
Data ownership
Your chats, your database, your keys.
EnkaChat is built to be self-hosted. Conversations, messages, and keys live on infrastructure you control, never a shared SaaS store.
Self-hosted by default
Run EnkaChat on your own infrastructure. Conversations never leave your control.
Your PostgreSQL, your data
Messages live in your own PostgreSQL database, not a shared SaaS store.
Owner-controlled keys
Credentials and keys stay in your hands when you self-host.
- visitor: How long do you keep our chat history, and who can see it?
- AI · Knowledge base: Starter keeps 30 days, Growth 90, Professional 180, and Enterprise sets its own window. Each window has a 14-day grace, then a physical purge.
- Notice: Retention tiers · 30 / 90 / 180 / custom.
- Nadiya · Human agent: And on self-hosted Enterprise the conversations never leave your PostgreSQL. Owner-controlled keys, audit logs on request.
Retention window
- Starter
- 30 days
- Growth
- 90 days
- Professional
- 180 days
- Enterprise
- Custom
Grace is 14 days for all paid tiers that purge.
Comparison
What you pay elsewhere, at 10 seats
EnkaChat Professional is $99 flat for 10 seats with 500 AI sessions included. Here is what the same headcount costs on the big suites.
| Competitor | Model | Their price | EnkaChat answer |
|---|---|---|---|
Per seat + $0.99 per AI outcome | $850/mo at 10 seats | Professional $99 flat, 500 AI sessions included | |
Flat, but white-label gated to Plus | $295/mo Plus | Professional $99 flat, branding removed | |
Per person | $590/mo at 10 people | Professional $99 flat, 10 seats | |
Per conversation + paid branding | $59-129/mo Growth | Unlimited conversations, branding included from Growth | |
Per agent | $690/mo at 10 agents | Professional $99 flat, 10 seats | |
Per agent + Freddy AI | $490/mo at 10 agents | Professional $99 flat, 500 AI sessions |
List prices at 10 seats, scraped from vendor pricing pages in October 2026. Figures drift; each name links to the source.
Switching
Switching is cheaper than staying.
Flat pricing, AI included, and up to 3 months matched tier-for-tier when you move from Crisp, Intercom, Zendesk, LiveChat, Tidio, or Freshchat.
Migration credit
Up to 3 months matched, tier for tier
Bring a recent invoice and we match your current plan for up to 3 months. Manual review, one per company.
- visitor: We run 10 agents on Intercom. What does switching actually cost us?
- AI · Knowledge base: Professional is $99 flat for 10 seats with 500 AI sessions included, against roughly $850 per month on per-seat suites at the same headcount.
- Notice: Migration credit · up to 3 months matched.
- Nadiya · Human agent: Send your last invoice and we match it tier-for-tier. Macros, tags, and history move with you, and cutover takes one afternoon.
- 01
No per-seat meter. Adding agents does not raise the bill. Growth is $39 flat for 5 seats, Professional $99 for 10.
- 02
AI included, not metered. 100 AI sessions on Growth and 500 on Professional, instead of $0.49-0.99 per outcome or resolution.
- 03
Branding removal included. From Growth, where competitors charge for it or gate it behind top tiers.
- 04
Self-host and data residency. Run on your own PostgreSQL with owner-controlled keys, unique among the big suites.
- 05
Crypto toolkit. Status cards, stepper, explorer links, and webhook ingest for exchange support.
- 06
Up to 3 months matched. Bring a recent invoice from Crisp, Intercom, Zendesk, LiveChat, Tidio, or Freshchat and get up to 3 months matched tier-for-tier.
Referrals
Earn up to 50% recurring for 12 months
Every account gets an 8-character referral code. You earn 30% of each referred company's paid invoices, 40% while your own workspace is on an active Growth plan, and 10% from second-level referrals. Combined, up to 50%, for 12 months per referred company.
What the referred company gets
- $50 or $100 plan credit. Referred companies get $50 off Growth or $100 off Professional, applied as $10 or $20 off each of the next 5 monthly invoices, or once on annual.
- 1,000 AI session credits. On top of the plan's included sessions, carried over between billing periods. One promo per workspace.
Payouts in USDT on TRON, $50 minimum withdrawal. Commissions hold 14 days on monthly billing, 30 days on annual.
| Referred plan | 30% monthly | 40% monthly | 30% annual | 40% annual |
|---|---|---|---|---|
| Growth | $11.70 | $15.60 | $111.60 | $148.80 |
| Professional | $29.70 | $39.60 | $284.40 | $379.20 |
Monthly figures are per referred company per month; annual figures are the one-time commission on the annual invoice. The 40% rate applies while your own workspace is on an active Growth plan.
Pricing
One flat price per workspace.
Start free, upgrade when your team grows, and self-host with your own PostgreSQL.
Starter
A real free tier: 2 seats, website chat, and 30-day history. No AI sessions, EnkaChat branding shown.
- 2 seats
- Website chat
- 30-day chat history
- EnkaChat branding
Growth
The flat $39 plan for growing teams: 5 seats, AI answers, and branding removed.
billed annually
- 5 seats
- 100 AI sessions included
- AI knowledge base with citations
- Bring your own AI key
- Telegram, WhatsApp, and VK inbound
- Quick replies and pre-chat form
- Business hours
- Branding removed
- Unlimited conversations
- 90-day chat history
- 5 GB attachment storage
- 10 MiB max upload
- Basic analytics
Professional
10 seats, 500 AI sessions, and the crypto exchange toolkit for high-volume teams.
billed annually
- 10 seats
- 500 AI sessions included
- Everything in Growth
- Human handoff on request, tool call, or low confidence
- Auto-assignment and after-hours routing
- Shift schedules
- Office groups and tags
- Roles and TOTP 2FA
- Satisfaction surveys
- Advanced analytics
- 180-day chat history
- 10 GB attachment storage
- Crypto status cards, stepper, and webhook ingest
- Priority support
Enterprise
Self-hosted deployment with unlimited seats, SSO, audit logs, and data residency.
custom pricing
- Unlimited seats
- Unlimited AI sessions
- SSO and audit logs
- SLA
- Data residency
- Self-host on your own PostgreSQL
- Custom retention and storage
- Dedicated onboarding
Flat pricing per workspace, billed monthly or annually.
Effective per seat, monthly billing: Growth about $7.80, Professional about $9.90.
Get $50 or $100 off with a referral link
Sign up through a referrer's link and get a $50 credit on Growth or $100 on Professional, plus 1,000 AI session credits. One promo per workspace.
See how referrals workCrypto checkout, card coming
Checkout is crypto-only today (USDT, BTC, ETH, USDC, TRX). A card and fiat path is on the way. The 14-day trial and Starter tier need no payment at all.
Need more AI? Add-on packs per billing period: 100 sessions for $5, 500 for $20, or 1,000 for $35.
Retention
Data retention and storage
How long chat history and attachments stay in your workspace, and when they are physically purged.
| Entitlement | Starter | Growth | Professional | Enterprise |
|---|---|---|---|---|
| Chat history | 30 days | 90 days | 180 days | Custom |
| Attachment storage | — | 5 GB | 10 GB | Custom |
| Max upload / file | — | 10 MiB | 10 MiB | Custom |
| Physical purge | After 30 days (+14-day grace) | After 90 days (+14-day grace) | After 180 days (+14-day grace) | Custom |
Grace is 14 days for all paid tiers that purge.
FAQ
Frequently asked questions
Straight answers to the questions teams ask before switching.
Checkout takes USDT, BTC, ETH, USDC, and TRX today, and a card path is coming. You can start on the 14-day trial or the Starter tier without paying anything.
Starter gives you a real workspace: 2 seats, website chat, and 30 days of history at no cost. Growth is $39 flat with 5 seats and 100 AI sessions, and self-hosted Enterprise removes the ceilings.
Only if you want to. Cloud is the default and we run it for you. Self-hosting is there for teams that need conversations and keys on infrastructure they control.
It answers from your knowledge base and cites the articles behind each reply. When a visitor asks for a person, a tool call needs an agent, or confidence drops, the conversation moves to a human. Analytics show how much it resolved on its own.
One line embeds the widget. A contract-first REST API, WebSockets, SSE, and webhooks cover the rest, and you can bring your own OpenAI-compatible key to keep token cost in your hands.
The engine runs high concurrency, and pricing does not move with conversation volume. The loader is 5.4 KB and the panel loads on demand, so busy pages stay fast.
One flat workspace price with seats and AI sessions included. At 10 seats, Professional is $99 where per-seat suites run $490 to $850, and there is no per-outcome fee on top.
From $39 per workspace, flat
Put the 5.4 KB widget on your site today.
AI answers from your knowledge base, live agents in one inbox, a crypto toolkit, and the liquid-glass theme. Self-host on your own PostgreSQL when you want the data in your own hands.
14-day trial · Free Starter tier with 2 seats · Retention and storage scale with your tier