Feature
Omnichannel
Website chat plus two-way Telegram, WhatsApp, and VK in one inbox, with 11 channel types in total.
Included on Growth
01
Website chat
A one-line embed with a 5.4 KB loader and a lazy 47 KB panel puts chat on your site without slowing it down.
02
Two-way Telegram, WhatsApp, and VK
Connect Telegram, WhatsApp, and VK for inbound and outbound messaging, so every conversation lands in the same inbox.
03
11 channel types
Eleven channel types in total cover the messaging surfaces your visitors actually use.
04
Idempotent inbound mapping
Inbound messages map to the right conversation exactly once, so retries and duplicates never create ghost threads.
05
Contact to visitor mapping
Channel contacts map to visitors, so the same person is recognized across website chat and messaging apps.
06
Outbound replies
Reply from the inbox and the answer goes back over the channel the visitor came from.
07
VK media limitation
VK outbound is text-only today; media is supported on the other channels.
Versus the field
LiveChat gates social channels behind Enterprise+ and Jivo charges $27 for WhatsApp. Two-way Telegram, WhatsApp, and VK are included from Growth here.
Try EnkaChat free for 14 days
The trial starts on Growth with 5 seats and 100 AI sessions, no payment details required.