Feature
AI knowledge base
Grounded answers from your own knowledge base, with source citations and human handoff when it matters. Bring your own OpenAI-compatible key or use the managed provider.
Included on Growth and Professional
01
Answers from what your team already knows
Build the knowledge base from manual articles, URL crawls, Q&A pairs, and txt, docx, and pdf uploads. The AI answers visitor questions from it, grounded in your own material.
02
Hybrid pgvector and trigram search
Semantic search over pgvector and fuzzy trigram matching run in the same PostgreSQL database, so retrieval stays fast and accurate without a separate vector store.
03
Source citations
Every answer cites the knowledge base sources it draws from, so visitors can verify the answer and agents can check it before trusting it.
04
Human handoff
The AI hands the conversation to a human agent when a visitor asks, when a tool call requires it, or when its confidence in the answer is low.
05
Auto-close offer
When the AI has resolved the question, it offers to close the conversation, so resolved sessions end cleanly instead of lingering in the queue.
06
Your provider, your key
Each workspace connects its own OpenAI-compatible provider with a bring-your-own API key, or uses the managed provider. Guardrails and rate limits keep token spend under control.
07
AI analytics
AI session analytics track ai_sessions, agent_handled, ai_only, and ai_answers, so you can see how much the AI resolves on its own.
Versus the field
Intercom charges $0.99 per AI outcome and Freshchat gates Freddy behind $49 per 100 sessions. AI answers with citations are included on Growth and Professional here, with 100 and 500 sessions per billing period.
Try EnkaChat free for 14 days
The trial starts on Growth with 5 seats and 100 AI sessions, no payment details required.