Feature

Shifts and scheduling

Fixed weekly, shift-cycle, or flexible shifts with IANA timezones and breaks, driving availability and auto-assignment.

Included on Professional

Three shift models

Run fixed weekly schedules, shift cycles, or flexible shifts, whichever matches how your team actually works.

Shifts and business hours are defined in IANA timezones per office, so coverage stays correct across daylight saving changes.

Schedule breaks inside shifts so availability reflects reality, not just shift start and end times.

Availability is computed from shifts and business hours, so the system knows who can take a conversation right now.

Shifts feed auto-assignment and after-hours routing, so conversations reach the right person or queue at any hour.

Versus the field

Comm100 gates shift schedules behind Ultra and Crisp behind Plus. Fixed weekly, shift-cycle, and flexible shifts are included on Professional here.

The trial starts on Growth with 5 seats and 100 AI sessions, no payment details required.